We want you to love your Baayi product. While we don’t offer a money-back guarantee, we’re here to help if something’s not quite right. Reach out to us, and we’ll work with you to resolve the issue. 

Our products are made in China, with strict quality control that ensures they meet our standards for sustainability and performance. 

Yes! We’re excited to partner with businesses that share our values. Please refer to the wholesale tab on our website to find out more and apply. 

Wherever possible, our products are biodegradable. We carefully select ingredients that are gentle on the environment, ensuring sustainability is at the heart of everything we do. 

Yes, our products are safe for septic systems and greywater use. We design them to be effective while protecting the environment. 

Our fragrances are inspired by the land, drawing from plants, fruits, and natural elements. Each scent reflects the beauty and purity of nature. 

Absolutely! Our products are 100% vegan and cruelty-free, so you can feel confident knowing no animals were harmed in their creation. 

No, we avoid harsh chemicals like bleach and phosphates. Instead, we use plant-powered ingredients and enzymes that clean effectively while being safe for the planet. For more details on each product's ingredients, please refer to the product pages. 

Yes, our products are completely gluten-free. They’re made from natural ingredients like coconut and other plant-based sources, ensuring they’re safe for your home. 

Baayi products are designed to work well in all water types, including hard water. They help soften water and ensure a thorough clean no matter the mineral content. 

Yes, we use PVA in our sheets, but it’s biodegradable. You can be assured it breaks down naturally without contributing to microplastic pollution. 

Yes, all of our products are palm oil-free. We ensure all ingredients come from sustainable sources to protect the environment. 

Our products meet OECD-301B biodegradability standards, ensuring they break down naturally and safely. We’re also Supply Nation registered and use FSC-certified packaging to reduce deforestation. 

To keep your Baayi products in top condition, store them in a cool, dry place. For cleaning sheets, we recommend keeping them in the original custom-made drawer box or an airtight container to maintain their freshness and effectiveness, especially in humid conditions. 

Our products have a shelf life of up to two years. You can find the production date on each product’s packaging to help you track it. 

We aim to pack and ship your order within 3 business days of confirmation. Once your order is dispatched, Australia Post takes over and typically delivers within 3-5 business days. For regional areas, delivery may take a little longer. 

We offer a flat rate of $12 for shipping. Orders over $100 qualify for free shipping. We aim to get your products to you as quickly as possible, and you can track your order every step of the way. 

Once your order has shipped, we’ll send you a tracking number so you can follow its journey to you. 

We want you to be completely happy with your purchase. If something isn’t right, reach out to our customer care team, and we’ll guide you through the returns process. 

We take sustainability seriously. All of our packaging is recyclable, and we use cardboard only to minimise environmental impact. We're always looking for new ways to reduce our footprint. 

By choosing Baayi, you’re not only making a choice for your home, but for the planet. Our products are sustainably sourced, and we prioritise ethical practices in everything we do—from the ingredients we use to the packaging we choose. Plus, 50% of our profits go directly into initiatives that strengthen Indigenous communities. It’s an investment in a cleaner home, a better planet, and a brighter future for all. 

At Baayi, giving back isn’t an afterthought—it’s who we are. 50% of our profits go directly into initiatives that strengthen Indigenous communities, supporting programs that drive real change in culture, Country, and community. 

Feel free to reach out! We’re always here to help. Whether you’ve got a question about our products, sustainability, or anything else, don’t hesitate to get in touch.