Privacy policy

This Privacy Policy explains how Baayi (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our site, baayi.com.au (the "Site") or interact with us regarding the Site (collectively, the "Services"). By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using or accessing any Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised "Last Updated" date. Please check back periodically to stay informed about how we are protecting your data. If we make material changes, we will notify you via email or a notice on the Site.

How We Collect and Use Your Personal Information

We collect personal information through your interactions with us in a variety of ways. The information we collect depends on how you use our Services.

In addition to the specific uses set out below, we may use the information we collect to communicate with you, improve the Services, comply with legal obligations, enforce our terms of service, and protect the rights of our users and others.

What Personal Information We Collect

"Personal information" means any information that identifies or relates to you. We may collect the following types of information:

Information You Provide Directly

  • Contact Details: Name, address, phone number, email address.
  • Order Information: Details of your purchase, including billing and shipping information, payment confirmation, and any customer support queries.
  • Account Information: Username, password, and other security information for your account.
  • Customer Support Information: Any information you choose to provide when contacting us for assistance.

Information We Collect Automatically 

When you use our Services, we automatically collect certain information, such as:

  • Usage Data: How you interact with the Site, including device information, browser details, IP address, and other usage metrics.
  • Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your user experience. For more details on our use of cookies, please refer to the Cookies section.

Information We Receive from Third Parties

We may obtain information about you from third parties, including service providers like Shopify and payment processors. This may include:

  • Payment Information: We collect payment details (e.g., credit card information) through trusted processors to process your orders securely.
  • Third-Party Integrations: Information collected by third parties when you interact with our advertisements, emails, or other content across the web.

How We Use Your Personal Information

We use the information we collect for various purposes, including:

  • Providing Products and Services: To process orders, manage your account, fulfill requests, and improve your experience with us.
  • Marketing and Advertising: We may send you promotional emails, offers, or advertisements tailored to your preferences. You can opt-out of these communications at any time.
  • Security and Fraud Prevention: To detect and prevent fraudulent activities, we may use your data to investigate suspicious activities and protect our Services.
  • Customer Support: To provide you with support and ensure your experience is seamless.

Cookies

We use cookies to improve the Site’s functionality and to understand how users interact with it. Cookies are small files stored on your device to help remember preferences and actions. You can control cookie settings via your browser, but please note that blocking cookies may impact your experience.

How We Disclose Personal Information

We may share your information with third parties for specific purposes, including:

  • Service Providers: To process payments, manage our Site, provide customer support, and deliver services.
  • Business Transactions: In case of a merger, acquisition, or sale of assets, your information may be transferred.
  • Legal Compliance: We may disclose your information to comply with applicable laws or regulations.

Third-Party Websites and Links

The Site may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for the privacy practices or content on those sites. We encourage you to review their policies before providing any personal information.

Your Rights and Choices 

Depending on your location, you may have rights regarding your personal information, including:

  • Access: The right to request a copy of your personal data.
  • Rectification: The right to correct inaccurate or incomplete data.
  • Deletion: The right to request the deletion of your personal data when no longer necessary.
  • Opt-out: The right to opt out of marketing communications.
  • Data Portability: The right to request a transfer of your data to another organization.

If you wish to exercise any of these rights, please contact us using the details below.

How to Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights, please contact us at: hello@baayi.com.au