Terms of service
Terms and Conditions
Welcome to Baayi, an Indigenous-owned company committed to providing eco-friendly products that care for the environment and your home. By accessing and using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please refrain from using our website or making a purchase.
1. Acceptance of Terms
By using our website, you agree to comply with these Terms and Conditions. If you disagree with any part of these terms, please do not use the website. We reserve the right to update or amend these terms at any time, and such changes will be effective immediately upon posting. Please review this page regularly to stay informed of any updates.
2. Product Information and Accuracy
At Baayi, we strive to ensure that all product information is accurate and current. However, we cannot guarantee that the website content, including product descriptions, prices, availability, or other information, is error-free or complete. All prices are subject to change without notice.
While we make every effort to present our products accurately, the appearance and colour of products on the website may differ slightly due to factors such as your device's screen settings.
3. Orders and Payment
By placing an order with us, you confirm that you are over 18 years of age and provide accurate information during the order process. Payments for orders are processed securely through our Shopify platform, and you agree to pay for the products you have ordered, including any applicable taxes and shipping fees.
All payment transactions are subject to verification and authorization by the payment provider. If the payment provider does not authorize your payment, we reserve the right to cancel your order.
4. Shipping and Delivery
We ship products throughout Australia. Shipping costs are calculated at checkout based on the delivery address. Delivery times will vary depending on your location. While we aim to dispatch orders promptly, please note that shipping times are estimates, and we are not liable for any delays caused by third-party couriers.
Baayi is not responsible for any loss or damage to products once they are dispatched from our warehouse. If your order is lost or damaged in transit, please contact us at hello@baayi.com.au, and we will assist you in resolving the issue with the courier.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase. If you are not satisfied with your product, please contact us at hello@baayi.com.au. We will assist you with returns and exchanges in accordance with your statutory rights under Australian Consumer Law. Faulty or damaged products may be returned or exchanged, and your statutory rights for refunds and repairs will apply.
6. Customer Service and Support
Our customer service team is available to assist you with any queries regarding our products or services. If you need help, please reach out to us at hello@baayi.com.au, and we will respond as soon as possible.
7. Privacy Policy
At Baayi, we respect your privacy. For information on how we collect, store, and protect your personal information, please refer to our Privacy Policy. We comply with Australian privacy laws, including the Privacy Act 1988 (Cth), as amended by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Australian Privacy Principles (APPs) that govern how your personal information is handled.
8. Limitation of Liability
Baayi does not accept liability for any loss, damage, or injury arising from your use of our website or products. To the maximum extent permitted by law, Baayi’s liability is limited to resupplying the relevant product or service.
In no event will Baayi be liable for indirect, incidental, special, or consequential damages arising out of the use of our products or website.
9. Third-Party Links
Our website may contain links to third-party websites. We do not control and are not responsible for the content of those external sites. Any third-party links are provided for convenience, and accessing them is at your own risk.
10. Intellectual Property
All content on the Baayi website, including but not limited to text, graphics, logos, images, videos, and software, is owned by Baayi or our content providers and is protected by Australian intellectual property law. You may not reproduce, distribute, or use any content from our website without obtaining prior written consent from us.
11. Professional Advice Disclaimer
Any information provided on the Baayi website is for general informational purposes only. It is not intended to replace professional advice. Always seek advice from a qualified professional for specific concerns.
12. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from your use of our website or products will be resolved in accordance with Australian law.
In the event of a dispute, we encourage you to first contact us at hello@baayi.com.au to seek an amicable resolution. If a resolution cannot be reached, disputes may be referred to a mediator or court of law, as appropriate.
13. Changes to Terms
Baayi reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website following such changes will constitute your acceptance of the updated terms.
14. Contact Us
For any questions or concerns about these Terms and Conditions, please contact our customer service team at hello@baayi.com.au.